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Learn More
 With easy entry, fast access to current issues, and full search
capability of historical data, DEXATRACK is the solution for
the day-to-day operations of your organization. And,
a convenient citizen/customer component allows residents and
customers to submit issues via the simple to use web interface
that takes on the appearance of your existing website. Intranet,
Internet, or public communication and interaction, DEXATRACK
simplifies, organizes, and streamlines your operation efficiently
and effectively.
Ticketing
Service requests are initiated
and tracked via individual, unqiuely identified tickets. Tickets
are generated by staff or citizens and assigned to individual
staff members or department groups. Every action taken on a
ticket is tracked providing accountability and responsibility
for all services issues.
| Customer
vs. System Tickets |
Create
Tickets |
Ticket
Features |
- Customer ticket is an issue with a single customer
- System ticket affects
multiple customers or possibly no customers at all
- Multiple customer tickets can be related to one system
ticket
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- Allows user to select Department
- Searches customer database (Subscriber ID, Name
or Street)
- Allows for relating a ticket to a system problem
- Pull-down menus for Issue
- Direct to dispatch tickets
- Checks for duplicate tickets
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- Enter Comments
- Transfer a ticket to another employee, group or
department
- Request a manager's approval
- Insert a digital image
- Attache a file
- Draw a picture
- Create a Dispatch
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Customer Database Options
Hosted
at a secure site and accessed entirely via the web, DEXATRACK
requires vitrually no additonal IT resources. However, all
information belongs to you and can be provided to you in a
variety of formats. You also have instant access to your data
(via MSSQL).
Integration
We
work with many leading government software firms for seamless
integration.
| SSI
Utlity Billing Integration |
CableBridge
Integration |
Custom
Integration |
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Retrieve customer information from Utility
billing – basic (address, phone etc.), detailed
(meter number, last reading, etc.)
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Create tickets from Utility billing
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List tickets from Utility billing
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Update Utility billing for certain types of
Work Orders (i.e. meter change)
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- Retrieve customer data in real time
- Display customer equipment ID numbers and subscribed
services in work orders.
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- We can develop an interface to your customer database
- We can develop an interface to your utility billing
application or other software package.
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Administrative Features
"Point and click" ability to schedule technicians
and work orders. Prevent scheduling conflicts by blocking assignments
during predefined
time periods - examples include Weekly Staff Meetings, Vacation
Days,Holidays, etc. Create reports, edit users,groups, issues
and dispatches.
Access Levels
 On each user you can select the following security levels for
each department:
Admin - has access to
the admin area plus Manager security
Manager - can reply to managers request, edit all tickets
Edit - create tickets, edit tickets, create comments, edit
own comments
View - only view ticket, cannot edit or be assigned a ticket
Contractor - same as edit but can only see tickets assisgned
to them
None - No access, cannot view department
Smart Client
Allows you to create new tickets and edit existing tickets without
being connected to the Internet. Upon reconnection to the Internet,
automated synchronization takes place to assue the ticketing
system is populated with up-to-the minute information.
Statistics/Evaluation
Easy-to-understand, pre-defined, web based reports that graphically
evaluate issue types, work loads and performance.
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