• Work Orders may be printed or emailed; and can be scheduled or assigned to the "next available" technician. You can even capture citizen/customer signatures directly into the work order with the use of a stylus enabled laptop.

• DEXATRACK includes a scheduling module which allows an operator to assign requests to a specific staff person. Prevent scheduling conflicts by blocking assignments during predefined time periods - examples include Weekly Staff Meetings, Vacation Days, Holidays, etc.

• DEXATRACK features a "Smart Client" that allows you to create new tickets and edit existing tickets without being connected to the Internet. Upon reconnection to the Internet, automated synchronization takes place to assure the ticketing system is populated with up-to-the-minute information.

• The DEXATRACK Dashboard is a simple one page display that shows an overview of a department's current status.
  
  
• Statistics included easy-to-understand, pre-defined, web-based reports that evaluate issue types, work load and performance graphically. For more in-depth information, generate your own custom reports with direct database access.

• Hosted at a secure site and accessed entirely via the web. DEXATRACK requires virtually no additional IT resources. However, all information belongs to you and can be provided to you in a variety of formats at any time. You also have instant access to your data (via MSSQL).

SSI Utility Billing Integration

• Retrieve customer data in real time
  
  
• Meter work orders that capture meter data and input into utility billing
  
  
• Mass ticket creation for actions like disconnects for non-payment.

CableBridge Integration

• Retrieve customer data in real time
  
  
• Display customer equipment ID numbers and subscribed services in work orders.

Custom Integration

• We can develop an interface to your customer database
  
  
• We can develop an interface to your utility billing application or other software package.